Frequently Asked Questions

FAQ

All discount codes need to be added at the checkout.
No refunds will be issued if you have forgotten to use a discount code.

Yes! Becoming a Wands of Lust affiliate is simple and a great way to promote self-love to others while making a commission!
To request information on becoming a Wands of Lust affiliate, please email us at jules@wandsoflust.com.au or contact us via the contact form.

We believe this is instinctively lead and let the crystal choose you however as a beginner searching for a crystal can be over whelming, Each crystal has a unique structure, energy, colour and use.
There is no "right or wrong", only what feels good for you.
Click here for more information on choosing crystals.....

Before attempting to use your wand/yoni egg after it has been damaged, be sure to thoroughly inspect to ensure it hasn't been damaged beyond repair.

If you have merely chipped your wand/yoni egg, run your finger or tongue over the chip to check the sharpness,

- If there is no sharpness and you are comfortable with the sensation then it is generally safe to continue using however this is totally personal preference.

- If the chip is sharp and causes discomfort, do not use the wand/yoni egg internally anymore.

All of our crystal products are carved from mother earth meaning they have never been owned before they reach you.

All wands and yoni eggs were created with the intention for internal use.
Each crystal goes through a quality inspection where we ensure the smoothness of the stone.

However, if you see something that doesn’t feel right, let us know.

All of Wands of Lust Crystals are created for your pleasure that are completely smooth and come in various shapes to suit your fantasies.

They can be cold but warm up quickly to your body temperature or you can hold it under warm water before your session.

If you have never used a hard toy before like steel or glass and have only used silicone or softer toys, it may be a new sensation but it won’t hurt.

Yes, our products are made of 100% pure crystal or glass, and contain no electronic components, so they will not set off any security sensors.

If stored in your carry on, it's possible that TSA will want to look through your bag manually.

Crystals and wands are not to be boiled as they may crack under pressure or ruin their crystalline structure and integrity.

Use this text to answer questions in as much detail as possible for your customers.

Shipping & Returns

Unfortunately due health and safety of our customers we do not accept returns or exchanges at Wands of Lust.

If you believe the product has been damaged during transit please email us at jules@wandsoflust.com.au including a photo of your product and order number.

All parcels are sent in discreet packaging from from Julie Mlinaric (Owner of Wands of Lust).
This is to maintain your privacy.

Wands of Lust orders are all dispatched from our warehouse in Sydney NSW Australia.

You can expect to see "Julie Mlinaric" on your bank statement, not ‘Wands of Lust’.
Julie Mlinaric is the owner of Wands of Lust. This is to maintain your privacy.

If you change your mind, please email us within 24 hours of your order being placed to jules@wandsoflust.com.au
and we can offer you a credit note

All orders will be shipped within 1-2 business days (Allow a few extra days for sale periods)

For domestic deliveries please refer to the below:
- Standard within Australia: Allow 3-5 business days for delivery once dispatched.
- Express within Australia: Allow 1-3 business days for delivery once dispatched.

Tracking number provided once the order has been completed

If you have ordered one of our products on pre-order please note that we will send all items in one parcel when all items become available.
However if you would like to send items in two parcels please contact us at jules@wandsoflust.com.au and offer to pay a second shipping fee.

If your tracking number outlines the parcel has been delivered please contact your local post office.
On an occasion a parcel may have been lost or stolen we can lodge an investigation with Australia post.

Please email us at jules@wandsoflust.com.au

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